Power outages and sudden energy disconnections can bring your business to a standstill. Whether it’s due to a supplier issue, unpaid bill, equipment failure, or local grid problems, the priority is always the same:
How can I get electricity back—fast?
At Scalex Technology, we help businesses across the UK stay prepared for power emergencies and restore service efficiently. Here’s everything you need to know about getting emergency electricity when you need it most.
Common Reasons Businesses Lose Power
Understanding the root cause helps determine the right emergency response:
- ❌ Missed or unpaid energy bills
- ⚡ Supplier switching delays
- 🔌 Faulty meter or infrastructure
- 🌩️ Localised power cuts or storms
- 🔧 Scheduled maintenance without notice
- 🔋 Capacity overload or fuse failures
1. Contact Your Business Energy Supplier Immediately
If you suspect a supplier issue:
- Check emails or post for disconnection notices
- Look for missed direct debits or unpaid invoices
- Call your supplier’s emergency or billing department
They may offer a temporary reconnection while you resolve the billing issue—especially if you’re in a vulnerable sector like healthcare or hospitality.
2. Apply for Emergency Credit (Smart Meter Customers)
If your business uses a smart meter, many suppliers offer emergency credit when your balance runs low.
🔋 You can usually activate emergency credit via:
- Your smart display screen
- A linked app
- The supplier’s customer portal
📌 Tip: Emergency credit must be repaid before further top-ups are allowed.
3. Use a Pay-As-You-Go Fuel Card (Prepayment Meters)
If your business operates with a prepaid meter, you can use a top-up card at:
- Post Offices
- PayPoint or Payzone retailers
- Online portals (depending on supplier)
Be sure to top up before the meter drops to zero—some allow a buffer period, others cut off instantly.
4. Install or Rent a Backup Generator
If you’re in a critical industry (cold storage, healthcare, IT), backup generators are essential.
Scalex can help you:
- Source a temporary or permanent generator
- Connect it safely to your on-site system
- Ensure compliance with safety and emissions regulations
📌 For long-term resilience, we recommend a standby generator with automatic transfer switch (ATS) capability.
5. Portable Power Stations (Short-Term Use)
For smaller businesses or shops, a portable power station or battery pack can keep essential equipment running (e.g. card readers, lights, laptops).
💡 Best for:
- Pop-up shops
- Remote work sites
- Mobile food vendors
6. Contact Your DNO (Distribution Network Operator)
If the outage is not your fault and widespread, the issue may lie with the local Distribution Network Operator (DNO), not your supplier.
🔧 Use the Power Cut helpline 105 (free in the UK)
They’ll provide updates and estimated restoration times.
7. Switch Energy Suppliers If Necessary
If your current supplier has gone bust, is unresponsive, or you’re stuck in an unsuitable contract, Scalex can:
- Find emergency supply alternatives
- Recommend faster switching solutions
- Handle paperwork and ensure smoother transitions
How Scalex Technology Can Help During Energy Emergencies
We’re not just here for regular tariff advice—we help businesses:
✅ Restore energy access ASAP
✅ Set up backup solutions
✅ Deal with suppliers and billing issues
✅ Monitor usage to prevent disconnection
✅ Build a more resilient energy plan
Bonus Tip: Create an Energy Emergency Plan
Here’s what your plan should include:
- 📞 Emergency contact numbers for supplier and DNO
- 🔋 Location of backup power source
- 💳 Fuel card or top-up info
- 🧾 A record of your latest bills and contract terms
- ⚠️ Staff procedures during outages
Scalex Technology can help you build a custom emergency energy plan for your business.
Final Thoughts
Power outages are unpredictable—but your response doesn’t have to be. Whether it’s a billing issue, technical fault, or grid outage, having the right support can get your business powered up quickly and safely.
⚡ Need Emergency Electricity Support?
👉 Contact Scalex Technology today for expert guidance and fast solutions.
